Complete the operations chart based upon the strategic plan

Question

Problem: Operations Chart

Directions: Complete the Operations Chart, based upon the strategic plan you have established for your organization. Write your strategic initiative in the space provided and write three to five primary goals. Next, select one goal/objective from the primary goals/objectives you listed. As you complete each row in the Year 1 column, consider the key organization functions and skills listed in each box, and articulate your strategies related to each. Repeat the identified goal/objective for Year 2 and Year 3. Please note the goals/objectives can be different from year to year.

Strategic Plan (Vision):By the end of the calendar year, Starbucks wants to improve customer satisfaction by 10%.
Primary Goals/Objectives: 1.      Customer service improvement 2.      Distribution channel improvement 3.      Marketing and technology improvement
Year 1	Year 2	Year3
Goal/Objective (How will you reach your strategic initiative?) Reemphasis the importance of training employees on socialskills and communication with customers Understanding and developing new ways to use Distribution channels Develop friendly relations with customers.	Goal/Objective (How will you reach your strategic initiative?) Being available for customers once they enter the store. Engage customers and promote employees to communicate throughout customer visit. Ask customers to fill out customer surveys/feedback	Goal/Objectives (How will you reach your strategic initiative?) Focus on employee and customer communication. Develop great working environment Hold employees accountable.

Operational Issues (Consider problems that might arise and the importance of contingency planning) Funds to improve training plan for employees. Make sure training plan is focused to customer support. Help guide employees on the new change and correct employees that are resistant to the new change	Operational Issues (Consider problems that might arise and the importance of contingency planning) Unrealistic feedback tools. Employees not accepting new customer support changes. Employees that are not willing to change with new policy.	Operational Issues (Consider problems that might arise and the importance of contingency planning) Security of new IT system. Employees not engaged with new accountability process. Employee Communication obstacles.
Human Resources (How will you address staffing needs and organizational growth?) Hiring qualified personal and use a vectoring process to determine best qualified new hire. Use outside organization to training new personal. Develop new marketing plan with selective marketing personal.	Human Resources Issues (How will you address staffing needs and organizational growth?) Employ only capable and competent employees. Establish realistic goals and customer support strategic plan Allowing team leaders to guide team to new customer support plan	Human Resources Issues (How will you address staffing needs and organizational growth?) Enhance employee training program. Offer completive salaries and hourly wages. Fund IT department to enhance security system.
Supply Chain (How and where will you acquire resources?) Devote time to staff to acquire skills. Use recruiters to get best employees Hire within to keep loyalty in company.	Supply Chain (How and where will you acquire resources?) Developfrom all departments. Use capital for hiring. Look at sales to generate amount that can be used.	Supply Chain (How and where will you acquire resources?) Work with budgeting to get set about per quarter to on all items purchased for the company. Look at salaries and hourly wagesthrough company handbook/laws. Fund IT security updated through IT and have most up to date software.
Marketing (Consider 4 P's and I's, target market, pricing, brand value, and CSR) Have advertisingevents. Have monthy promotional drinks and selective items throughout year. Focus on every customer and not specific audience.	Marketing (Consider 4 P's and I's, target market, pricing, brand value, and CSR) Use location to focus on sales. Use Promotional events for discounts and items that are market down. Have a competitive advantage against other competitors.	Marketing (Consider 4 P's and I's, target market, pricing, brand value, and CSR) Be accustomed to customer needs and wants. Use CSR to improve customer satisfaction. Utilize company Brand to improve marketing strategy.
Value Chain (How does your firm add value to primary and support activities in the value chain?) Establish rapport with suppliers. Support operational systems with primary duties Establish support with in/outbound freight or shipments.	Value Chain (How does your firm add value to primary and support activities in the value chain?) Searching for liable vendors and select best pricing options. Practice good HR policies and procedures. Having and hiring loyal and confident employees.	Value Chain (How does your firm add value to primary and support activities in the value chain?) Ensure company has effective communication structures. Ensure QA has proper guidance and policies. Ensure IT programs are up to date.
Leadership (Leadership methodology and any bias you may have.) Allow team members to grow and enable team supervisors to provide their own training program. Participation and Understand team focus and needs Support team members and leadership decisions.	Leadership (Leadership methodology and any bias you may have.) Support bias through company leaders. Delegation to team members and supervisors on biases. Education leadership on and biases towards time management.	Leadership (Leadership methodology and any basis you may have.) Participation with leaders through third-person bias. Stop awareness bias and educate leaders and supervisors Support team members and supervisors oncivility bias.
Ethics & Sustainability (What are the ethical considerations related to your identified goal/objective) Establish training plan with Training being done to particularteam members. Supervisors who are inadequatelearning skills to preform job. Team members who do not have customer service skills.	Ethics & Sustainability (What are the ethical considerations related to your identified goal/objective) Hold employees accountable and document negative performances. Use proper feedback to correct unacceptable behaviors. Poor work ethic due to acuity bias	Ethics& Sustainability(What are the ethical considerations related to your identified goal/objective) Communication and obtaining objectives/goals IT discipline and values to reach goals. Have ethical working environment to accomplish goals.