The operations manager has asked you to assist in determining the company's operational effectiveness and efficiency. The organization has made a decision to use the balanced scorecard as the tool to measure key performance indicators.
Content should include the following:
Discuss how each section of the balanced scorecard could be used to measure the following key performance indicators:
- Financial perspective
- Customer perspective
- Business process perspective
- Learning and growth perspective
Explain how each section could help improve productivity in each area.