Respond to the other student's post below
student's post:
by Ms. Parsons
Companies need to know if a process has or have not been achieved; indicators provide evidence of that a certain condition exists. They can measure inputs, process, outputs, and outcomes.
Inputs: measure resources (number of case workers) or characteristic of a target population (number of clients eligible for a program).
Process: measure ways in which program services and good are provided (error rates).
Output: measure the quantity of goods and services produced and the efficiency of production (number of people serves).
Outcome: measure the broader results achieve.
A process review depends on some critical factors such as the type of company and the longevity of the process. If a process is new, it should be the review every week and in some cases such a new production of a product, the process should be a review in the daily basis; otherwise, it could be review monthly or quarterly.
Key Performance Indicator or KPIs is a way for a business to quantify their business objectives to they can regularly check up on their performance to determine where they are successful and where they need to improve.
The most KPIs fall into one of the following four categories: Revenue Improvement, Cost Reduction, Process cycle-time improvement and Increase customer satisfaction.