In the near future, your company located in the U.S. A. will be expanding its customer service department and you will be hiring 75 new customer service representatives. Your company has recently undergone a change to prioritize the customer. As Human Resources (HR) manager, you have read about other companies using a personality framework for hiring. You are aware of the Myers Briggs Type Indicator and the Big Five Model used for identifying and classifying personality traits. Your director has asked you to research the two frameworks and create a presentation regarding the personality framework you chose for hiring along with your reasoning.
Based on the Reading and research, choose a personality framework and explain how applying it to the hiring process can be used to select an appropriate candidate?
Explain the advantages and disadvantages of the framework you chose for hiring?
Describe the type of personality that might be best suited to the job based on your reading and the limited information in the scenario. Explain why?
Please provide Answers ASAP.