Q1. Certain employees tend to be more valuable than others to the organization with respect to talent.
a. true
b. false
Q2. Organizational rewards may come from sources within the organization or from outside of the organization.
a. true
b. false
Q3. Understanding and managing organization culture is less important now than it has traditionally been in the past.
a. true
b. false
Q4. All organization members should always be thinking about their individual performance.
a. true
b. false
Q5. Providing initial work experience is the first step in the organizational socialization process.
a. true
b. false
Q6. Organizational storytelling is the act of passing organizational myths and sagas to other organization members.
a. true
b. false
Q7. Adhocracy culture is an organizational culture characterized by a strong internal focus with a high degree of flexibility and discretion.
a. true
b. false
Q8. ________ are the beliefs of a person or a social group in which they have an emotional interest.
a. Values
b. Myths
c. Norms
d. Cultures
Q9. Healthy organization culture is usually process oriented.
a. true
b. false
Q10. Organizational culture is frequently established by the manager in a relatively quick fashion.
a. true
b. false
Q11. ________ culture is an organizational culture characterized by flexibility and discretion along with an external focus.
a. Market
b. Adhocracy
c. Hierarchy
d. Clan
Q12. The ________ dimension of organization culture is an element of organization culture that focuses on making sure that a product, in the opinion of the customer, does what it is supposed to do.
a. Spirituality
b. Ethics
c. Innovation
d. Quality
Q13. In the ________ approach, management asks, 'If we were to start over today, how would we do this?'
a. revolutionary
b. incremental improvement
c. radical
d. reengineering
e. creative
Q14. External parties such as customers and suppliers should never be included on quality improvement teams.
a. true
b. false
Q15. When people are under low time pressure, they are more likely to think creatively when they collaborate with one person rather than with a group.
a. true
b. false
Q16. Coca-Cola is a company that has often been cited for creating systems that support the creativity of the company's employees.
a. true
b. false
Q17. Putting a new idea to use by customers takes place in the ________ step of the innovation process.
a. diffusing
b. developing
c. monitoring
d. inventing
e. integrating
Q18. The most widely known award for quality in the U. S. is the ________ Award.
a. Deming
b. Johnson and Johnson
c. TQM
d. Baldridge
e. Continuous Improvement
Q19. The first step in the incremental improvement process is reengineering.
a. true
b. false
Q20. People tend to be more creative when they are under intense time pressure on a regular basis.
a. true
b. false
Q21. The two approaches that may be taken to improve quality are the ________ and ________ approaches.
a. Baldridge, Deming
b. innovation, creativity
c. evolutionary, revolutionary
d. efficiency, effectiveness
e. reengineering, incremental improvement
Q22. ________ ideas are ideas that focus on inventions for improving a manufacturing process.
a. Product
b. Technology
c. Process
d. Management
Q23. Producing high-quality products results in higher costs for the organization.
a. true
b. false
Q24. According to the research of Jena McGregor, ________ is the world's most innovative company.
a. Google
b. General Electric
c. Toyota
d. Apple
Q25. Creative thinking determines how flexibly and imaginatively individuals approach problems.
a. true
b. false
Q26. After you compare measurement to a standard, you need to modify the performance level to be better than the standard.
a. true
b. false
Q27. A manager can never have too much information.
a. true
b. false
Q28. Personal power is the power derived from a manager's relationships with others.
a. true
b. false
Q29. ________ decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently.
a. Strategic control
b. Operational control
c. Tactical control
d. Strategic planning
Q30. Generally, as the appropriateness of information increases, so does the value of that information.
a. true
b. false
Q31. The value of information is defined in terms of the benefit that can accrue to the organization through its use.
a. true
b. false
Q32. Corrective action focuses on correcting organizational mistakes that are hindering organizational performance.
a. true
b. false
Q33. The process of developing information begins with gathering some type of facts or statistics.
a. true
b. false
Q34. The first major step in evaluating organizational information is to ascertain the value of that information.
a. true
b. false
Q35. A manager can increase his or her personal power by developing a sense of obligation toward the manager.
a. true
b. false
Q36. The only meaningful organizational standards are profitability standards.
a. true
b. false
Q37. The degree of difficulty in measuring various types of organizational performance is determined primarily by the activity being measured.
a. true
b. false
Q38. Quality circles are small groups of workers that meet to discuss the quality assurance of a particular project and then develop a plan for changing the system to improve quality.
a. true
b. false
Q39. Zero-base budgeting requires managers to justify their entire budget request in detail, rather than simply refer to budget amounts established in previous years.
a. true
b. false
Q40. Cost control is broad control aimed at keeping organizational costs at planned levels.
a. true
b. false
Q41. A product layout is a layout pattern based primarily on grouping together similar types of equipment.
a. true
b. false
Q42. Deming believes if you want good quality, you hire many inspectors to ensure the operation is producing at the desired quality level.
a. true
b. false
Q43. Capacity strategy is a plan of action aimed at providing the organization with the right facilities to produce the needed output at the right time.
a. true
b. false
Q44. Variable costs are expenses incurred by the organization regardless of the number of products produced.
a. true
b. false
Q45. Quality improvement efforts generally lower productivity.
a. true
b. false
Q46. Measuring actual costs incurred is the first stage of the cost control process.
a. true
b. false
Q47. ________ is the final stage of the general cost control process.
a. Developing a consensus for change
b. Making changes to reduce actual costs when necessary
c. Comparing planned costs to incurred costs
d. Measuring actual costs incurred
Q48. Quality improvement is an activity that takes place at the end of the production process and consists largely of rejecting finished products that are flawed.
a. true
b. false
Q49. Statistical quality control is a much broader concept than quality assurance.
a. true
b. false
Q50. Operations management is the performance of managerial activities entailed in selecting, designing, operating, controlling and updating production systems.
a. true
b. false