Case Study: I thought I gave them Everything.
Henry Gonzales has been the manager of Quality Foods' Seventh Street store for four years. Henry is considered among Quality's top managers for making the once-unprofitable store the sales leader of the company. Henry works hard and expects the same of all store employees. He emphasizes financial rewards for hard work and has initiated a pay incentive plan for supervisors who are able to cut cost or increase sales in their respective departments.
Henry was angry and upset when the personnel director for Quality informed him that two of his leading supervisors had requested transfers to other Quality stores. Didn't they realize they were in the best of Quality's Stores and making more money than their counterparts in less profitable operations? Did they really more of his time, as the personnel director intimated? Why should grown people need hand-holding? Didn't they recognize that he was busy and always worked for the best interests of the store and his supervisors?
Henry wondered what he should do nest. He felt inclined just to let them leave and see how they would like not work under another manager. On the other hand, they were good workers. Should he talk with them? What would he say?
Henry Gonzales is like many busy managers who lose touch with the wants and needs of those who work for them.
Assignment:
Part 1: Provide a short summary of the case and respond to the following three questions
1). As you study Henry's problem, think about what you would advise Henry to do.
2). What does Henry need to know about communication competency.
3). Discuss the relationship between communication and motivation.
Part 2: Relate the case to the motivational theories of Intrapersonal Experience and provide examples of behavior of participants and how it represents the chosen theories.
Part 3: Relate the case to the following ten work-related items Be specific about the participants of the case and the work-related items.
A. Sensitivity to personal problems
B. Interesting work
C. Salary
D. Job security
E. Loyalty of company to employees
F. Tactful and constructive criticism
G. Appreciation for work
H. A sense of belonging
I. Good working conditions
J. Opportunities for advancement.