Case Study - Swinburne Cares Foundation.
Outline
This assignment requires you to demonstrate your understanding of the basic concepts and context of Business Processes and Business Process Management from both a theoretical and practical level. This is to be done in three stages. Stage 1 (this assignment) models the current process of the case provided, highlights the current problems and suggests areas for potential improvement. If management concurs with your report, they intend to hire you to complete stage 2 (Assignment 2 Part 1) which is to make detailed recommendations for improvement by adopting best practices and methodologies. The final stage, stage 3 (Assignment 2 Part 2) which makes a detailed recommendation(s) for long-term improvement of using BPM technologies and consider automation solutions.
Your assignment should be written in the form of a review aimed at the management and staff of the organisation with the current process and the current issues. There are many issues/problems in the current process. For assignment 1, individual effort, you should provide an overview of all major issues/problems, but only select Two (2) which you consider being the most essential to resolve and discuss them in detail, providing your reasoning. Do not make any specific recommendations at this stage.
The description of the case study processes has been provided to you. However, it may need more information in some sections. At the postgraduate level, you are required to do some research to add detail as necessary to the case we provided. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.
You should first understand the current processes and construct process models using BPMN level 1 Notation. To make it readable, your model should have the main process and a set of sub-processes. You can also have sub-processes inside sub-processes resulting in a multi- layered design. The number of sub-processes you have depends on your own model design. Each diagram should occupy no more than one page.
Your model of the case study using Level 1 BPM notation must be an AS-IS diagram. Note that some details may not be able to be represented precisely using the level 1 palette. You can list these limitations in the report.
It is always a good idea to use a table(s) to summarize activities and decision gateways for each model (main and sub-process models) - what are the key steps required to complete the activity?
Your Tasks
Your work should include two parts:
Part 1 Business Process Modelling:
There are two sets of processes mentioned in the case description:
1. Donations Process (Cash Donations, Credit Card Donations & Promised Donations)
2. Regular Giving processes (New Donor Process, Process Regular Giving)
As mentioned previously, to control the size of models, you can design models with various levels, such as the main process, level 1 sub-processes, level 2 sub-processes (sub-processes within level 1 sub-processes) and so on. You can have many levels depending on your design. In our case, you are required to create the main process which includes 4 sub-processes (Cash Donations, Credit Card Donations, Promised Donations and Regular Giving processes). For the 4 sub-processes, you are only required to complete detailed process models for the Cash Donations, the Credit Card Donations and the Promised Donations sub-processes). The Regular Giving sub-process (note: the Regular Giving process also include two sub-processes: New Donor Process and Process Regular Giving) will be optional. You are only required to include the Regular Giving sub-process icon in the main process, but you don't need to provide details. In assignment 2, completing the Regular Giving sub-process with its 2 sub-process models will be one of the requirements. However, for those students who want to do extra, then you can attempt to complete the Regular Giving sub-process. It will be up to total 5 bonus marks for the effort.
Model Standard:
- Model the process(es) in BPMN using the BizAgi Modeler. BizAgi Modeler has a report generator that can output in PDF format. However, this utility outputs much more than diagrams. Furthermore, the diagrams are shrunk to fit the report format. It is therefore unsuitable to use the BizAgi Modeler report generator as is. Instead, simply highlight each diagram in BizAgi, copy and paste it into the report, crop and resize.
- Each diagram should occupy no more than one page.
- All diagrams in the file must be printable as is, within margins and all diagram elements legible. Layout your diagrams to ensure all contents are readable when your submission is printed on A4 paper. Check the final result is readable. Indecipherable content cannot be assessed and will attract a mark of zero.
- It is up to you how you structure and layout the process diagram. The diagrams must be formatted in a logical and elegant way. The diagrams should adhere to the qualities mentioned in lectures and must be legal BPMN.
- You must provide the main process and a reasonable number of sub-processes.
- The process modelled should match what you have described in your analysis report.
- The views of models must be consistent with each other, enabling the whole analysis to make sense.
Part 2 Report
Your report should be no more than 2000 words +/-10%, and it should:
- describe the organisation, its structure, culture, strategies and how these impact on their processes and on efforts to re-design processes in the future;
- explain the business process layers (for process layers, we suggest you use a diagram);
- Analyse the case's current business process(es) and list all possible key issues/problems, then you should select two (2) which you consider being the most essential to resolve and discuss why these issues/problems need to be addressed. What are some of the benefits if the problem/issue(s) are addressed? Any assumptions? Any limitations? No details as to how to implement recommendations are required in this stage. The detailed suggested changes will be addressed specifically in assignment 2.
- Explain each of the models provided, particularly the activities and decisions gateways included. List all assumptions and limitations and provide a brief explanation for each of them.
- Conduct the resources allocation and performance analysis of the current processes discussed. You should discuss these topics and link them to the case processes, however, you are not required to quantify by actual number.
Attachment:- Assignment Specification.rar