Prepare an Organizational Development Plan
Case Study
During its expansion, Bounce Fitness has left the Centres to function as independent units. In the interest of increasing customer satisfaction, Bounce Fitness has decided to standardize the way in which the Centres operate. Complaints received initiated this change.
They intend to use the same systems which will be developed and documented in Head Office, the same customer services techniques, and the same fitness class routines which will be changed monthly and again issued through Head Office.
The Board and Executive are very keen but expect resistance from the Personal Trainers who all believe that they create better routines than the Head Office could. The Centres staff, and clients have not been informed yet.
You have been charged with the responsibility of developing a detailed organizational development plan for this initiative which clearly addresses what is to be developed and why and how development will occur.
Part 1 - Develop organization development plan
Task description
In this task you will be required to develop a strategy for the organization to achieve a specific goal. A strategic plan is an internal document that outlines an organization's overall direction, philosophy, and purpose, examines its current status in terms of its strengths, weaknesses, opportunities and threats, set long-term objectives, and formulates short-term tactics to reach them.
1. Provide an analysis on Bounce Fitness' strategic plans to determine organization development needs and objectives
2. Determine which are the relevant groups and individuals should you consult with to profile the organization's culture and readiness for organizational development
3. Identify individuals who are able to take key roles in the organizational development process and confirm their commitment
4. What are the required information to be collected and to be analyzed in terms of the issues/ concerns faced by the organization?
5. Provide alternative strategic directions on which objectives and strategies can be considered for organizational development
6. Discuss what are the required techniques that the organization could consider when it comes change management processes to achieve and encapsulate workplace culture outcomes to be embedded into the organization development plan
7. Develop communication/education plans to achieve communication objectives in relation to the desired work environment and desired approach to problem-solving and developmental activities
Part 2 - Implement organization development activities
Task description
In this task you will be required to ensure that there is an effective consultative processes from inception to encourage participation and sharing by stakeholders.
1. Provide an identification of what would be the ideal consultative processes to maximize participation in the organization development process and discuss how you would implement it.
2. What would be the recommended team development and training activities to foster collaborative learning and team work.
3. Discuss how would the organization be able to facilitate groups to ensure that the team is able to work collaboratively to resolve problems
4. Advise on a conflict management strategy approach to support individuals and/or groups to achieve consensus or agreement
5. Elaborate on four intervention strategies that assist to improve productivity, performance or behaviors through a series of structured individual and team activities.
6. Describe how the organization will monitor, evaluate and modify ideas through the use of brainstorming, nominal group technique or other creative idea generating models to ensure the best ideas for problem solving.
i. Select at least 2 options as intervention strategies to achieved the desired performance outcomes.
ii. Submit your proposal to your trainer (who would represent senior management of the organization) and obtain an approval for it to be implemented.
Part 3 - Maintain organization development program
Task description
In this task you will be required to discuss on how the organization is able to identify any loss of support for organization development program and activities through the use of surveys, regular team meetings, individual feedback and as well as evaluating, modifying and maintaining all activities and intervention plans during the organization development.
1. Discuss how the use of survey are able to support the organization in terms of measuring and understanding the impact of a given organizational development programs or activities
2. How can the use of regular team meetings be used to effectively share information on the progress of the organisation development program? Explain the mechanisms you have in place to manage feedback, identify concerns and seek further assistance from sponsor/senior management (your trainer would be undertaking this role).
3. Structure an activities and interventions strategy guide for the organization development plan that the organization can use, maintain, evaluate and modify them as required
4. Provide a progress report Ensure senior management reinforces organization development program by ongoing messages of support and appropriate resource allocation
5. Evaluate the organization development plans in terms of costs and benefits, including opportunity costs
https://www.dropbox.com/s/muzvegtltk6h1gb/organisational-development-plan.zip?dl=0