Assessment Information
Manage People Performance.
This Student Assessment Workbook is where you will write all your responses for the knowledge questions and simulation tasks.
This assessment has the following twoevents:
Assessment Event 1 - Knowledge Questions:
There are five questions that will provide us with evidence of your general knowledge of the principles and practices of performance management.
Assessment Event 2 - Simulation: College of Accelerated Learning
You will complete a number of tasks that will provide us with evidence of your ability to plan and implement a performance management system. These tasks will be based on your role ofPerformance Consultant in a simulation within a College that delivers a Diploma in Leadership and Management.
To complete the Simulation, you will need to refer to the following resources:
College of Accelerated Learning Operational Plan You will use this plan in Task 1.1, where you will analyse what is required by College of Accelerated Learning.
Policies and Procedures folder You will use the four policies and procedures throughout the simulation.
Risk Management Process You will use this process as a guide in Task 1.6 when you develop a risk analysis for the new work required.
Standards for Registered Training Organisations 2015 You will use this document in Task 1.1 where you will analyse the compliance requirements by College of Accelerated Learning.
Data folder You will use this data throughout Task 1 as you develop your Work Plan.
Risk Assessment Template You will enter data and information into this template in Task 1.6
Performance Agreement Template You will use this template in Task 2.3 to record the implementation of your performance plan.
Under Performance Meeting Template You will use this template in Task 4.1 to record the implementation of strategies to address under performance.
To Achieve Competence
To be deemed competent for this unit, you will need to meet the following requirements:
- complete all of the questions and tasks listed in this Student Assessment Workbook
- your responses to the questions and tasks must be relevant, accurate and specific
Assessment Event 1 - Knowledge Questions
The information contained in this section lists the questions that you will need to develop a written response. These questions are theoretical and provide evidence of your understanding of legislation and other legal requirements as well as the principles and practices used in managing performance.
Note you must answer these questions in your own words. Remember, you must get a satisfactory result with each question to be deemed satisfactory for the whole of Assessment Event 1.
Question 1
Outline relevant legislative and regulatory requirements.
Write your response here:
Question 2
Outline relevant awards and certified agreements.
Write your response here:
Question 3
Explain performance management.
Write your response here:
Question 4
Explain unlawful dismissal rules and due process.
Write your response here:
Question 5
Describe staff development options and information.
Write your response here:
Assessment Event 2 - College of Accelerated Learning Simulation
Simulation Background
The simulation centres on the College of Accelerated Learning. It is a fictitious College that is offering the Diploma in Leadership and Management. It is a new college with only this qualification on scope. It has a small enrolment of 40 students, which comprises of two groups of 20. The Owner of the College intends to create a superior College with a strong academic reputation that will attract further enrolments from students wanting not just a qualification but actual skills to be job ready.
As a result, the Owner sought applicants for the Trainers role only from those who had taught at a prestigious university. The owner was particularly impressed with the academic research with two successful applicants. They had not a great deal of experience in teaching to students but had been at the ‘cutting edge' with leadership through their active involvement with the centre for Leadership and Management - a think tank aligned to a university for researching the latest techniques in Leaders of Australia.
The owner had a belief that attendance is the key to academic success for the students. The owner believed that if the student attended class and the Trainers were academic professionals then student learning would be accelerated and subsequently, the reputation of the College would soar.
However, this vision has not occurred. Results for weeks 1-5 are a major concern. As a result, the Owner has sought the services of a Consultant as he is not pleased with the current performance with the new Trainers. This will be your role; a Performance Management Consultantreporting directly to the Owner.
In this assessment, you will undertake a number of tasks associated with managing the performance of its Trainers. In this simulation, you will perform the following actions:
- identify benchmarks required
- monitor performance
- manage performance.
Task 1: Allocate work
In this task,you will review the national standards for trainers and then list the current skills of the trainers.
1.1Skills analysis
Insert your response into the table below:
1.2Develop draft performance standards, performance indicators, codes of conduct
1.3Conduct risk analysis
Insert your responses into the Risk Assessment Template provided and attach it to your Student Assessment
Task 2: Assess performance
In this task,you will develop a performance management process and then review the latest results for Trainer 1 (weeks 6 and 7). You are concerned about their performance and initiate a performance management review on the trainer.
2.1 Develop a set of procedures to manage performance
Insert your response here:
2.2 Conduct performance management
Your assessor will observe your skills in undertaking performance management on the trainer.
2.3Document feedback
Insert your responses into the Performance Agreement template and attach it to your Student Assessment Workbook.
Task 3: Manage Performance
In this task you will continue to review the results and attempt to manage the performance of Trainer 1. However as the new data for weeks 8 and 9 indicate, performance is not improving therefore you will hold a meeting where they issue a formal first and final warning. However, in week 10, results show no improvement and it was also noted that the listed development tasks were not carried out. As a result you will formally compile a letter of termination.
3.1 Plan a formal disciplinary meeting
Populate the Underperformance Meeting Template.
3.2Implement disciplinary process
You will be observed by your Assessor using the Observation Check Sheet for Task 4.2 located in Appendix B. See your Student Assessment Guide for the instructions.
Also, finalise the Underperformance Meeting Template and attach it to your Student Assessment Workbook.
3.3Terminate staff
Insert the draft letter of termination here:
Also, attach the copy of your email to the Owner:
Observation Check Sheet for Conduct Performance Management
Performance requirements:
1. Introduction
- welcomes Trainer:
friendly
is positive
- states objectives of session
- explains format of session
- confirms the objectives and format with the audience
2. Body
- reviews the signed performance agreement
- asks how they have been performing against these standards
- gives findings from recent survey
- asks for what factors have led to these results?
- discusses each of these factors to identify their level of validity
- includes any additional factors that may be impacting on their performance
- shares draft strategies listed in the "Learning and Development Plan"
- implements a coaching strategy:
demonstrates an engagement technique
allows the Trainer to practice
provides feedback on their performance commencing with the positive
identifies any areas for improvement
requests Trainer role play again
asks Trainer to summarise their learning
3. Conclusion
- summarises session in terms of agreed outcomes
- checks to see level of commitment with proposed strategies
- overviews next steps
4. Appropriate Communication Skills
- nonverbal:
maintains eye contact
appropriate facial expressions
posture is professional i.e. sits upright and does not slouch
gestures are appropriate such as hand movement is not erratic but controlled
- supports the verbal message:
with appropriate volume i.e. speaks loudly only for controlled effect
pace enables understanding
pronunciation is clear
- sensitive to the cultural diversity of the two parties:
language avoids jargon
language is easy to understand
level of formality that shows respect
content is non-sensitive
- stays calm:
does not raise voice or pace
remains focused on issue
allows pause/silence to gather thoughts
does not engage in defensive behaviour such as negative judgemental statements about individuals
is assertive but not aggressive
5. Appropriate Consultation Skills
- encouragesTrainer to have input:
directs questions
questions are relevant
questions are concise
listens and gives appropriate responses
validates contributions
incorporates into draft strategies where appropriate
Observation Check Sheet for First and Final Warning Meeting
Performance requirements:
1. Introduction
- welcomes Trainer with a formal tone
- states objectives of session
- explains format of session
2. Body
- summarises the meetings held to date:
agreements reached at first meeting on new work and levels of performance (shows the performance agreement completed form)
the results achieved with week's 6-9
the agreed learning and development plan (refer to the performance agreement form)
- asks why results have not improved:
listens without interruptions
take notes directly into the underperformance meeting template
comments on Trainer's response
uses constructive communication techniques (listed in this check sheet)
- states that they are instigating first and final warning:
states results required
provides tasks to be completed to achieve results
reassures Trainer that they will provide support to assist in achieving results
explains next step of termination unless tasks are completed and results achieved
seeks commitment
requests signature
3. Conclusion
- summarises session in terms of agreed outcomes
- checks to see level of commitment with requests
- summarises the next step
4. Appropriate Communication Skills
- nonverbal:
maintains eye contact
appropriate facial expressions
posture is professional i.e. sits upright and does not slouch
gestures are appropriate such as hand movement is not erratic but controlled
- supports the verbal message:
with appropriate volume i.e. speaks loudly only for controlled effect
pace enables understanding
pronunciation is clear
- sensitive to the cultural diversity of the two parties:
language avoids jargon
language is easy to understand
level of formality that shows respect
content is non-sensitive
Question 1:
rate your trainer on their knowledge of the subject out of 5 with 5 being the most knowledgeable.....................................
Question 2:
rate your trainer (1-5) on their ability to make the subject interesting ............................
Question 3:
rate your trainer (1-5) on their engagement with students.................................................
Question 4:
rate your trainer (1-5) on the support provided to students during the class..................
Question 5:
overall how would you rate ( 1-5) your trainers performance this week .....................