BSBLDR502 Lead and manage effective workplace relationships
Project completion
Please carefully review the material presented in this Unit and activities you have previously completed. Reflect on your learning, your own research and your previous case study within this Unit.
Prepare a range of strategies for preparing your team, as a result of the Case Study you have completed. Prepare a comprehensive report which responds to each of the issues presented below. Your responses must reflect your knowledge, skills and application for this unit.
Project (specific outcome to be achieved)-
Using the information given in the case study, you are required to create the framework your team needs to succeed in the future. You will be required to present this detailed report and plan to your Senior Management team, before delivering it to your team:
- Develop your staff KPI's and job responsibilities to set parameters for who does what in the team and how you plan to ensure progress and review: 2 system developers, 2 system support officers
- Develop a plan to help you communicate at an individual and group level, your team's roles and responsibilities. Include at least 2 strategies to communicate this information to them
- Develop policies to ensure that the organisation's cultural diversity and ethical values are adhered to
- Develop processes to ensure your team is involved in consultation on work issues, specifically how to work together positively, solve problems and keep up to date on group progress and performance
- Explain how you will ensure feedback on the outcomes of the consultation processes listed above and why you have chosen these suggestions
- Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
- Develop a process to ensure that work issues raised are resolved promptly or referred to relevant personnel
- Develop a process to allow for the resolution of the group's conflict and future ability to work together, making sure you refer to your organisation's policies and procedures
- Evaluate the effectiveness of the processes you have developed and identify strengths and opportunities for improvement
- Reflect on most relevant legislation which must be complied with
- Provide time frames for implementing all of your recommendations.
Please undertake your own research, and reference your AIPT learning unit.
Quality outcomes-
Ensure that your submission is (i) grammatically correct (ii) error-free (iii) in simple English (iv) comprises of an average of 15 words for each sentence with, (vi) separate headings and paragraphs for each new content/topic for discussion. Include references to relevant legislation, which must be defined and explained.
Attach any models, tools, resources which could be used in an organisation to improve the situation presented. (Examples here, where possible). (Tip: Read all text aloud to identify any gaps and correct, and ask another person to proofread to check for accuracy - before you submit).
Your document should comprise of:
(i) Introduction (an overview of the situation, what you are trying to achieve and your intended outcomes. Refer to the format required, which is a comprehensive report.
(ii) Body (or most significant part of the presentation, with key details). Please do not use the word "body" as a heading. This is the largest part of your submission. Use headings that are relevant, include templates, tools and charts where appropriate. For each heading, discuss and demonstrate your knowledge and understanding of this unit. Reflect on what you have learned. Refer to risks, costs (if relevant), legislation, models, or templates or resources that you are aware of, and then finally,
(iii) Conclusion (or recommendations). Use an appropriate heading and then state actions which could be taken to ensure correct completion and finalisation.
The document is to contain a minimum of 1,500 words in total.