Question 1: Why is it important to plan your feedback meeting with your client? What are some communication plans you might use instead of Block's 10-step feedback meeting plan?
Question 2: How might a client feedback plan vary from industry to industry? Are all facets of a communication plan equally important regardless of industry?
Question 3: What techniques can you use to avoid taking client feedback personally? How might you structure and control the feedback meeting to generate the best positive outcome from the client?
Question 4: What tools might you use to deliver client feedback? Will the tools you use to deliver feedback vary based on the size or type of client organization with which you are working?