Assignment:
Case Study: Joe's Supermarket
This local supermarket is located in an urban neighborhood and provides customers with a wide array of products to choose from. Over time, the inventory has grown exponentially, but the current information system is not equipped to handle the increase in purchase demand. The company that owns the store opted to go with the "light" versions of the Purchasing and Point of Sale (POS) modules used to manage inventory and request products from vendors. The owner of the organization (Joe Russo) has emphasized that there are critical things on his "wish list" that he believes will move the supermarket into "the new tech age," but he is not sure where to start.
Here is some information he wants the IT consultant to know, but there is more likely additional information he is unaware of:
• Other processes that are part of the enterprise resource planning system are becoming slower, and some of the staff noticed errors in some of the product data coming into the system.
• A centralized database supports the entire system but has not been reviewed or upgraded.
• The time spent on customer transactions is too long! Anyone in management should be able to monitor transactions in real-time, but the point of sale system sends the data "over the wire" to the database slower each day. Some days there is a 2-hour lag in the system catching up on transactions!
Assignment:
You will explore the benefits and purpose of engaging in Business Process Reengineering (BPR), implications of constraints on the planning process, and related themes. Be sure to include the following in your paper:
• Explain the benefits and purpose of business process reengineering for organizations in general.
• Use the ethos and ideals of Hammer and Champy to identify one or more systems in the case study organization selected (Joe's
Supermarket) that could benefit from business process reengineering, applying specific business process reengineering themes presented in the reading.
• Discuss the enabling role of technology, and the resulting impact on customers, competition, and change for the case study organization.
• Apply the constructs of Goldratt's Theory of Constraints (TOC) thinking processes to the business processing reengineering planning for the case study organization (Joe's Supermarket), describing its implications on related decisions.
• Explain the relationship between BPR project implementation and the following BPR success factors:
o alignment with business strategy
o effective communication
o effective information technology infrastructure
o employee involvement
o integration of the information system
o proper cultural management
o continuous improvement
Length: 5 to 7 page paper, not including title and reference pages. APA.
References: Include a minimum of 3 scholarly references.
Readings:
• Hammer, M., & Champy, J. (2001). Reengineering the corporation: A manifesto for business revolution. Harper Collins Publishers.
• Ikeziri, L. M., Souza, F. B. de, Gupta, M. C., & de Camargo Fiorini, P. (2019). Theory of constraints: Review and bibliometric analysis. International Journal of Production Research, 57(15/16), 5068-5102.