ASSIGNMENT
Unit 4 - Control and Six Sigma
Reading Assignment: Wadsworth, H., Stephens S., and Godfrey, A., Chapters 6-8
Assignment Type: Individual Project Deliverable Length: 7-8 pages with charts
You are now ready to present to hotel management a process improvement in the areas of focus (check-in, check-out, and hotel offerings).
Individual portion:
1. Using process mapping and reviewing the information here, present to management the new processes for check-in and check-out.
2. Pick one hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
3. Using the data gathered for check-in and check-out under your "new" process, present to management control charts demonstrating the "new" process performance.
Please add your file.
4. Group portion: Applying 6-Sigma Quality standards, devise a plan for the hotel to monitor and control future process performance.