Question: THE BANK CUSTOMER WAITING TIME CASE
Recall that a bank manager has developed a new system to reduce the time customers spend waiting to be served by tellers during peak business hours. The mean waiting time during business hours under the current system is roughly 9 to 10 minutes. The bank manager hop. that the new system will have a mean waiting time that is less than six minutes. The mean the sample of 100 bank customer waiting times in Table 1.8 is x‾ = 5.46. If we let µ denote the mean of all possible bank customer waiting times using the new system and assume thic equals 2.47:
a) Calculate 95 percent and 99 percent confidence intervals for μ.
b) Using the 95 percent confidence interval, can the bank manager be 95 percent confident that μ is less than six minutes? Explain.
c) Using the 99 percent confidence interval, can the bank manager be 99 percent confident that μ is less than six minutes? Explain.
d) Based on your answers to parts b and c. How convinced are you that the new mean waiting time is less than six minutes?