Problem:
One financial service organization formerly measured its performance using only a single financial measure, profits. It decided to adopt a more balanced measurement approach by introducing a 4P Scorecard:
(1) Profits
(2) Portfolio (size of loan volume)
(3) Process (% processes meeting quality certification standards)
(4) People (meeting diversity goals in hiring). Evaluate the strengths and weaknesses of the ?o4P Scorecard.??