1. Which of the following provides a means of control to ensure that the inputs and transformation process are producing the desired results?
Transformation
Outputs
Inputs
Feedback
2. Products and services offered to customers are ________.
resources
physical inputs
outputs
internal factors
3. ________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.
Quality
Customer value
Systems process
Total quality management (TQM)
4. The Japanese term for continuous improvement is ________.
Keisatsu
Kaizen
Kiken
Kaishain
5. _____ is what motivates us to buy products.
Quality
Envy
Value
Wealth
6. Keeshawn has hired a local advertising firm to create a new logo for his restaurant using the restaurant name. The new logo will be a _________ of the restaurant.
slogan
symbol
story
ritual
7. Organizations with many employees who do not behave as expected have _____ cultures.
chaotic
strong
learning
weak
8. Julia runs a sporting goods business that supplies equipment for the schools in her area. She is forced to delay her shipment of equipment this week because some of the tennis balls were shipped late from the factory. What major external environmental factor is to blame?
Competition
Suppliers
Labor force
Technology
9. ______ is searching for important events or issues that might affect the firm.
Opportunity scanning
Competitive scanning
Strategic scanning
Environmental scanning
10. At which level of moral development do leaders use their position to gain personal advantages?
Preconventional behavior
Conventional behavior
Nonconventional behavior
Postconventional behavior
11. Kala works in a retail store and a manager caught her giving her employee discount to her friends. When asked why she would do this, she said, “All of the other employees give their friends discounts, so I did, too.” This is an example of ____________.
preconventional behavior
conventional behavior
nonconventional behavior
postconventional behavior
12. Employees should be encouraged to expose what they believe to be unethical behavior by their fellow employees. This is called _____________.