At the bank tellers window arrivals and service times are, Operation Management

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At the bank tellers window arrivals and service times are

At the bank teller's window, arrivals and service times are randomly distributed (Poisson and exponential distributions, respectively). There is only one teller at the window. If the arrival rate is 10 customers per hour, and the service rate is 14 customers per hour, what is the utilization of the teller, as a percentage? (It is a single channel, single server, single phase, unlimited waiting space model).

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