As a manager at a major commercial airline, you have been asked to look into complaints that passengers at your Newark, NJ hub are spending to much time at the international check in counter, and that the line is too long during the peak time of the day. During peak hours, system currently consists of 1 wait line and 4 ticket agents, and passengers arrive at an average rate of 132 passengers per hour. The standard deviation of time between arrivals is 0.4545minutes (or 27.27 seconds).Each ticket agent requires an average 1.75 minutes to process a passenger, but the time is uncertain with standard deviation 1.75 minutes. There are no self check-in kiosk is (all international check-ins must be done by these live agents)
a. compute the average hourly demand arrival rate.
b. compute the average hourly process capacity.
c. compute the average hourly system flow rate.
d. Indentify the bottleneck in this process.
e. During this peak time, how many minutes do passengers wait in the queue on average?
f. How much time does entire check-in process requires for the average passengers(That is, what is the average flow time)?
g. how many passengers are waiting in the queue on average?
h. what is the average utilization of an agent?
i. As a customer, which of the above metrics is the most important to you? why? Explain.
j. As a business owner, which of the above metrics is the most important to you? Why? Explain.
(Hint for (i) and (j) Asking you to commit to the single best metric.)