This is HMD 203, AND use your own wards
Overselling a hotel happens. Sometimes it occurs because guests extend their stay, or because rooms become unsellable because of maintenance issues. Unfortunately, you may end up in a situation where you have 50 arrivals, and only 47 rooms to sell. You must then select three guests to "walk". On the other hand, there are managers who intentionally oversell their hotel and count on no-shows, which increases revenue for the property (and can pad the manager's bonus).
As a Front Desk Manager, would you ever intentionally oversell your hotel? Why or why not? In the event that you do oversell your hotel (accidentally or intentionally), what are three methods of guest recovery you would utilize to console a guest who must be walked?
Once you have posted your reply, respond to at least three (3) of your classmate's responses, building upon their responses.