Local Business is Publix Supermarkets.
Submit your social media consultation document. The final submission should contain all of the critical elements of the final project.
For this submission you will develop Section V and combine it with Sections I through IV, revised to incorporate feedback gained throughout the course.
For additional details, please refer to the Final Project Guidelines and Rubric document in the Assignment Guidelines and Rubrics section of the course.
Overview
The final project for this course is the creation of a social media consultation document.
Social media often reaches multiple departments within an organization such as human resources, legal, marketing, operations, sales, and more.
Planning strategically offers an organization a blueprint of sorts that can be communicated to these various stakeholders. These plans help set direction and also help prioritize initiatives while keeping everyone on the same page.
Equally important is planning for social media mishaps. It is never more apparent that strategic planning was not done or did not include a contingency plan than when social media engagement snowballs into a public relations disaster.
In this assessment, you will explore strategic social media use for an existing organization of your choice.
This paper will cover two platforms you feel are relevant to the organization's goals and detail how these platforms can be used in tandem to reach organizational goals. You will be both creative and strategic and align goals to specific tactics on each platform of your choice.
You will also include a plan of action to guide decision making when negative comments make a community toxic or when opportunities present themselves to engage the audience in positive communication.
The project is divided into two milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions. These milestones will be submitted in Modules Three and Five. The final product will be submitted in Module Seven.
In this assignment, you will demonstrate your mastery of the following course outcomes:
Illustrate social media best practices for achieving organizational goals
Choose appropriate social media content for meeting the communications needs and goals of organizations
Analyze the effectiveness of social media strategies for various personal, professional, and organizational goals
Devise effective approaches for constructively addressing audience feedback on social media
Prompt
For this assessment, you will first identify a local business with little or no social media presence (if there is an issue with access to a local business, work with your instructor to identify one you may use). Assume you have been asked to create a social media consultation document to help executives understand and plan for social media.
This paper will be informational and is not specifically a social media strategy. Instead, it is meant to inform decision makers and provide them the information they would need to begin creating a social media strategy.
Specifically, the following critical elements must be addressed:
I. Social Media Overview: This section will give you the opportunity to research the history of social media and identify best practices regarding the use of social media. This will allow you to set the stage for your clients and help them understand what the use of social media can and cannot do for their business.
A. Overview how social media has been used by businesses over the past decade. Support overview with research.
B. Summarize established best practices regarding the use of social media by businesses.
C. Explain the opportunities and limits of social media as a communications tool.
II. Business Goals: The purpose of this section is to help the organization uncover specific goals related to social media use. These goals will dictate what platforms you choose, what content you share, and what best practices the organization would follow. Identifying the target audience will also ensure the organization uses appropriate platforms and shares appropriate content.
A. Analyze the business's current state and identify gaps that you will use social media to address. Consider how the organization communicates with its target audience, how well it retains customers, or how frequently it updates its website.
B. Select two of the following four goals for the business, based on the identified gaps. Justify your selections.
Drive traffic to website
Increase brand awareness
Connect with customers and clients
Demonstrate expertise
C. Explain how audience engagement through social media can help the business achieve its goals. Support explanation with examples.
III. Social Platforms: The purpose of this section is to explain why you are recommending the platforms you have chosen and how the business can use them.
Ground your choices in research and best practices to be sure your choices are clear. You need to make clear what the opportunities and limits of each platform are, so providing an explanation of the terms of service is necessary.
A. Propose two appropriate social media platforms and explain how each will help the company reach the target audience and achieve its goals.
B. Develop a strategy based on best practices that the company will use on each platform.
C. Describe what types of content should be used on each platform to reach the target audience and why.
D. Assess how the terms of service impact use of your chosen platforms by your organization. Provide specific examples.
IV. Examples: Now that you have explained to the business how it should use the social media platforms you have identified, you need to provide the executives with examples of what effective and ineffective use of social media looks like.
This will give the business a sense of how best practices drive content, target audience engagement, and ultimately help businesses achieve their goals.
A. Using a real-world example, describe a situation in which an organization demonstrated exceptional use of social media for the particular goals and objectives you mentioned in Part I. This will show the executives specific examples of social media done well by another company. This could even be a competitor of the company you are working with.
B. Using a real-world example, describe a situation in which an organization did not adhere to best practices. This will show executives specific examples of social media misuse or abuse.
C. Develop a plan, based on best practices, for how the business should handle feedback (positive and negative) on social media.
D. Explain how appropriately responding to feedback on social media can help the business achieve its goals. Support explanation with examples.
V. Conclusion: Conclude your paper by making recommendations for next steps should the business decide to move forward with developing a presence on social media. Remind them that keeping up with a social media presence is a long-term commitment and will constantly be refined and measured.
A. Explain how the continuous use of social media can help the organization achieve its goals. Support explanation with examples.
B. Offer recommendations for measuring success and explain its importance.
C. Develop hypothetical next steps for the organization should they decide to move forward with a strategic social media plan.
Milestones
Milestone One: Social Media Overview and Business Goals (Sections I and II)
In Module Three, you will submit a draft of your social media overview and business goals. Research the history of social media and identify best practices regarding the use of social media.
This will allow you to set the stage for your clients and help them understand what the use of social media can and cannot do for their business.
Using this information, help your clients uncover specific goals related to social media use. These goals will dictate what platforms you choose, what content you share, and what best practices the organization would follow.
Identifying the target audience will also ensure the organization uses appropriate platforms and shares appropriate content. This milestone is graded with the Milestone One Rubric.
Milestone Two: Social Platforms and Business Examples (Sections III and IV)
In Module Five, you will submit a draft of proposed social platforms and business examples. Explain why you are recommending the platforms you have chosen and how the business can use them.
Ground your choices in research and best practices to be sure your choices are clear. You need to make clear what the opportunities and limits of each platform are, so providing an explanation of the terms of service is necessary.
Now that you have explained to the business how it should use the social media platforms you have identified, you need to provide the executives with examples of what effective and ineffective use of social media looks like.
This will give the business a sense of how best practices drive content, target audience engagement, and ultimately help businesses achieve their goals. This milestone is graded with the Milestone Two Rubric.
Final Submission: Social Media Consultation Document
In Module Seven, you will submit your final project. It should be a complete, polished artifact containing all of the critical elements of the final product. It should reflect the incorporation of feedback gained throughout the course. This submission will be graded with the Final Project Rubric.