Homework: Dealing With Conflict
The attention turns to promoting change within the context of a just culture, wherein an organization seeks to improve patient outcomes through accountability and fair investigation of errors, without allowing a situation to become mired in blame.
How do conflict and ambiguity related to group roles contribute to an adverse event? What skills and attributes are needed to effectively manage groups while promoting a just culture?
a) Analyze situations of conflict in the workplace.
b) Evaluate approaches to address conflict in the workplace.
c) Recommend conflict resolution strategies.
How Do You Deal With Conflict?
Since healthcare organizations rely heavily on productive interactions to achieve positive outcomes, it is important for nurse leaders to recognize the value of emotional intelligence. What is the importance of recognizing how you personally handle stressful situations? How can understanding effective strategies for conflict resolution be beneficial in the workplace? Self-awareness is an important skill in becoming a leader, so knowing how well you work under stress and in stressful situations may improve your effectiveness as a leader.
To prepare:
In this Homework, you reflect on emotional intelligence and how you handle conflict. Review the Resources for the week, specifically those on emotional intelligence.
Format your homework according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.
REFERENCES:
o American Nurses Association. (2015). Incivility, bullying, and workplace violence.
o Cox, K. M. (2018). Use of emotional intelligence to enhance advanced practice registered nursing competencies. Journal of Nursing Education, 57(11), 648-654.
o Global Leadership Foundation. (n.d.). Emotional intelligence test.
o Hartung, S. Q., & Miller, M. (2013). Communication and the healthy work environment. JONA: The Journal of Nursing Administration, 43(5), 266-273.
o Meires, J. (2018). Workplace incivility - The essentials: Using emotional intelligence to curtail bullying in the workplace. Urologic Nursing, 38(3), 150.
o Olawoyin, R. (2018, August 1). Emotional intelligence: Assessing its importance in safety leadership. American Society of Safety Engineers. Professional Safety, 63(8), 41-47.
o Pabico, C. (2015). Creating supportive environments and thriving in a volatile, uncertain, complex, and ambiguous world. JONA: The Journal of Nursing Administration, 45(10), 471-473.