Question 1
According to research, what was most cited as a barrier to team success?
a. Ineffective communication
b. Lack of goal setting
c. Keeping moral high
d. Lack of role clarity
e. Lack of trust
Question 2
A set of leader characteristics that reflect high level of effort and a high need for achievement is identified as:
a. drive.
b. motivation.
c. effort power.
d. integrity.
Question 3
Leaders who relate to others to serve their needs and enhance their personal growth while strengthening the organization are known as:
a. bridge leaders.
b. servant-leaders.
c. shared leaders.
d. lateral leaders.
Question 4
Leaders who emphasize scheduling, maximizing efficiency and setting perfect goals are:
a. consideration-centered.
b. task-oriented.
c. employee-centered
d. initiating structure.
Question 5
Path-goal theory is concerned with:
a. the relationship of follower maturity to leader behaviors.
b. the level of participation that a leader might allow a workgroup to assume under varying conditions
c. how leaders influence subordinate's perceptions of their work and how their goals might be attained.
d. the personal style of the leader in combination with the maturity level of followers.
Question 6
The right or authority to tell employees what to do and they are obligated to comply with the order is referred to as:
a. legitimate power.
b. referent power.
c. coercive power.
d. expert power.
Question 7
Strategic leadership is characterized by:
day-to-day coaching.
b. guidance and corrective feedback.
c. support and corrective feedback.
d. purpose and meaning for the organization.
Question 8
Integrity as an identified leadership trait refers to:
a. rationality.
b. honesty and credibility.
c. self-discipline.
d. the ability to overcome obstacles.
Question 9
Which of these occurs when individuals believe that their contributions are not important, that others will do the work for them or that their lack of effort will go undetected?
a. Social facilitation effect
b. Social Loafing
c. Social conflict
d. Loss of self-esteem
e. Social integrating
Question 10
The need found at the bottom of Maslow's hierarchy is
a. ego.
b. physiological.
c. safety
d. self-actualization.
e. social.
Question 11
The three basic stages of implementing change within an organization are
a. unfreezing, freezing and thawing.
b. storming, norming and performing.
c. mobilizing, moving and fastening.
d. planning, instituting and evaluating.
e. unfreezing, moving and refreezing.
Question 12
____________ power to dominant when a leader is followed due to his or her charisma.
a. Referent
b. Expert
c. Reward
d. Legitimate
Question 13
Which of the following statements about group norms is true?
a. Norms about knowledge sharing hinder team performance.
b. They are usually negative and destructive.
c. They are positive because they are developed toward accomplishing the tasks of the organization.
d. They are different sets of expectations of how various individuals should behave.
e. They are shared beliefs about how the group members should think and behave within the group.
Question 14
Performance standards can be set with respect to which of the following?
a. Quality, time used, and quantity.
b. Quality, temperament, and cost.
c. Quality, time used and functionality.
d. Quantity, quality, and temperament.
Question 15
As groups develop, they go through which of the following stages?
a. Warming
b. Growing
c. Achieving
d. Storming
e. Regulating
Question 16
Forces that energize, direct and sustain a person's efforts are known as
a. leadership
b. psychological contract.
c. management.
d. None of the answers are correct.
e. power
Question 17
The amounts a corporation owes to creditors are referred to as
a. stockholders' equity.
b. ROI.
c. leverage.
d. liabilities.
e. assets.
Question 18
A leader is
a. someone with authority over others.
b. someone who influences others to attain goals.
c. someone well-respected by others.
d. strategic level manager.
e. a top level manager in a firm or business.
Question 19
A small number of people with complementary skills who are committed to a common purpose, set of performance goals and approach for which they hold themselves mutually accountable is referred to as a
a. team.
b. virtual team.
c. quality circle.
d. work force.
e. work group.
Question 20
The process of comparing the organization's practices and technologies to that of the industry's standards is known as
a. scanning.
b. feasibilty analysis.
c. innovation.
d. benchmarking.
e. technology.
Question 21
Which of the following is best described as a mental image of a possible and desirable future state of the organization?
a. Vertical communication
b. Leadership
c. Horizontal communication.
d. Vision
e. Mission
Question 22
The theory that added the idea that the maturity of followers is a key situational factor is:
a. Leader substitute theory
b. Fiedler's contingency theory
c. Hersey and Blanchard's situational theory
d. Path-goal theory
Question 23
Which type of control takes place while plans are being carried out?
a. Preliminary control
b. Feedforward control
c. Concurrent control
d. Feedback control
Question 24
A form of leadership in which the leader solicits input from subordinates is referred to as
a. autocratic leadership.
b. subordinated leadership.
c. democratic leadership.
d. laissez-faire.
e. participation in decision-making.
Question 25
According to Organizational Behavior Modification theory, positive consequences that motivate behavior are referred to as:
a. consequences.
b. effectors.
c. behavioral antecedents.
d. reinforcers.
Question 26
Motivation refers to forces that
a. are basically involuntary.
b. energize, direct and sustain a person's efforts.
c. all of the answers are correct.
d. are acquired through education.
e. none of the answers is correct.
Question 27
The reward a worker derives directly from performing the job itself is referred to as:
a. job enrichment.
b. extrinsic reward.
c. intrinsic reward.
d. job enlargement.
Question 28
The effort-to-performance link in expectancy theory is called:
a. motivational forces.
b. expectancy.
c. outcomes.
d. instumentality.
Question 29
Bureaucratic control deals with:
a. market forces.
b. economic forces.
c. pricing mechanisms.
d. rules and regulations.
Question 30
Any process that directs the activities of individuals toward achieving organizational goals is
a. directing.
b. control.
c. planning.
d. budgeting.
e. clan control.
Question 31
An interference in the system of communication that blocks perfect understanding is referred to as
a. dialogue.
b. communication.
c. noise.
d. static.
e. filtering.
Question 32
The transmission of information and meaning from one party to another through the use of shared symbols is referred to as
a. communication.
b. dialect.
c. symbolism.
d. negotiating.
e. discussion.
Question 33
Which type of communication is the richest medium because it offers a variety of cues in addition to words?
a. Face-to-face
b. Electronic
c. Two-way
d. One way
e. Nonverbal
Question 34
A parallel team can be best described by which of the following?
a. The team is responsible for making goods or doing services.
b. It works to solve a particular problem.
c. Members are relieved of their usual duties while on the team.
d. It works on long-term projects.
Question 35
_______________ is a situational model that focuses on the participative dimensions of leadership, or how leaders go about making decisions.
a. Path-goal theory
b. Leaders substitutes theory
c. Fiedler's contingency model
d. The Vroom model
Question 36
Alderf's ERG Theory focuses on:
a. existence needs, relatedness needs, and growth needs.
b. effort, return, and goal setting.
c. existentialism, relativity, and governance.
d. expectancy, risk, and growth.
Question 37
The last step in the control process is:
a. determining deviations.
b. measuring performance.
c. taking corrective action.
d. comparing performance.
Question 38
The ability to influence others is referred to as:
a. motivation.
b. power.
c. charisma.
d. cohesion.
Question 39
The most important needs for managers, according to McClelland, are the needs for:
a. achievement, affiliation, and power.
b. equity and fair treatment.
c. existence, relatedness, and growth.
d. motivation and hygiene.
Question 40
The performance-to-outcome link in expectancy theory is called:
a. valence.
b. expectancy.
c. equity.
d. instrumentatility.
Question 41
Withdrawing or failing to provide a reinforcing consequence is referred to as:
a. extinction.
b. negative reinforcement.
c. expectancy.
d. organizational behavior modification.
Question 42
Herzberg's theory describing hygiene and motivators as factors affecting peoples work motivation and satisfaction is referred to as:
a. two-factor theory.
b. path-goal theory.
c. equity theory.
d. the hierarchy of needs.
Question 43
_____________ is a change in technology, a departure from previous ways of doing things.
a. Innovation
b. Technology
c. Invention
d. Intervention
e. Process
Question 44
Which type of power is dominant when a leader is respected for his knowledge?
a. Reward power
b. Legitimate power
c. Referent power
d. Expert power
Question 45
For goals to be motivating, they must be
a. quantifiable.
b. disliked by employees.
c. open-ended.
d. subjective
e. easy to achieve.
Question 46
Which situational approach theory postulates that effectiveness depends on the personal style of the leader and the degree to which the situation gives the leader power, control and influence over the situation?
a. Fiedler's contingency model
b. Path-goal theory
c. The Vroom model
d. Hersey and Blanchard's situational theory
Question 47
An evaluation of the effectiveness and efficiency of various systems within an organization is called a:
a. internal audit.
b. management audit.
c. external audit.
d. Six Sigma analysis.
Question 48
Which type of power is dominant when a leader utilizes his/her ability to control punishments?
a. Reward power
b. Coercive power
c. Expert power
d. Legitimate power
e. Referent power
Question 49
Which of these are voluntary groups of people drawn from various product teams who make suggestions about quality, but have no authority to make decisions or execute?
a. Semi-autonomous work groups
b. Management teams
c. Quality circles
d. Self-designing teams
Question 50
A theory stating that people assess how fairly they have been treated according to outcomes and inputs is referred to as:
a. equity theory.
b. quality of work life.
c. ERG theory.
d. empowerment.