1. Explain why it is important to understand the different communication styles when communicating with people. In your answer discuss the barriers to communication that managers need to be aware of when communicating with culturally diverse teams.
2. You are a manager who is trying to get support from your colleagues for a new idea. Describe the three principles of communication as well as three influencing tactics you might use.
3. Describe the foundations of good communication and how these can
help minimise toxic communications in the workplace. In your answer discuss contemporary communication issues facing managers.
4. "'Silence' can be a powerful language". Describe four characteristics of non- verbal communication and how these can assist managers when communicating with others
5. 'Ineffective communication is the fault of the sender.' Discuss the communication process and three ways to ensure effective communication.