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How could customers hurt or help your business? Will your employees agree that customers are the most important part of the business?
What is the difference between learning and acquiring knowledge? What are the implications of this distinction on human resource development programs?
Business is booming, and you have achieved your goal of driving operating costs down, which helps to drive revenues up.
One of the most commonly discussed contractual elements during this module tends to be that of capacity to contract, as Facebook really has no way
Netflix reinvented the video rental business using supply chain technology. Netflix is the largest online DVD rental service.
Implementing an ERP System Blue Dog Inc. is a leading manufacturer in the high-end sunglasses industry.
Create a strategy to revamp the customer service center and get the company back on track.
Driving Up Profits with Loyalty (or Driving Down?) The Butterfly Café is located in downtown San Francisco and offers specialty coffee, teas.
Searching for Employee Loyalty You are the CEO of Razz, a start-up web-based search company, which is planning to compete directly with Google.
Customer Relationship Management Strategies On average, it costs an organization six times more to sell to a new customer than to sell to an existing customer.
Finding Shelf Space at Walmart Walmart’s business strategy of being a low-cost provider by managing its supply chain down to the minutia has paid off greatly.
People are motivated by powerful emotional forces, and work provides an opportunity for the expression of both ___________ and pleasure-seeking drives.
JetBlue on YouTube JetBlue took an unusual and interesting CRM approach by using YouTube to apologize to its customers.
Considering the guidelines for employers under the Occupational Safety and Health Act of 1970, what do you feel will be important to include and why?
Gaining Business Intelligence from Strategic Initiatives You are a new employee in the customer service department at Premier One, a large office supply.
How will customer relationships be different in a virtual world? What is your strategy for managing customer relationships in this new virtual environment?
A brief summary of how an organization's culture can influence the creation of ethical and potentially unethical policies and practices
Searching Telephone Calls Imagine being able to search a database of customer phone calls to find specific requests or to be able to sort through digital.
Sharptooth Incorporated Stephen Kern is the founder and CEO of Sharptooth, a small business that buys and sells comic strips.
Create a diagram mapping job opportunities starting from, or advancing to for a Business Management position.
What can she do to ensure her customers remain loyal? How could one disgruntled customer hurt business?
What role does project management play in the systems development effort?
Which phase in the systems development life cycle contains the most risk? Be sure to explain your answer.
WAP Wireless Internet access is quickly gaining popularity among people seeking high-speed Internet connections when they are away from their home or office.
Where would you look for the resources to support personal growth and development?