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Why should end users be involved in the systems development effort? Why is gathering business requirements a challenge for most projects?
What can be the various sources of a leader's power or authority?
Great Stories When customers have an unpleasant customer experience, the company no longer has to worry.
The three key resources in management information systems (MIS) are information, information technology, and people.
Using the internet, research and analyze a case involving ethical issues surrounding corporate governance from a global position
Shipping Problems Entrepreneurship is in Alyssa Stuart’s blood. Stuart has been starting businesses since she was 10 years old.
How could customers hurt or help your business? Will your employees agree that customers are the most important part of the business?
What is the difference between learning and acquiring knowledge? What are the implications of this distinction on human resource development programs?
Business is booming, and you have achieved your goal of driving operating costs down, which helps to drive revenues up.
One of the most commonly discussed contractual elements during this module tends to be that of capacity to contract, as Facebook really has no way
Netflix reinvented the video rental business using supply chain technology. Netflix is the largest online DVD rental service.
Implementing an ERP System Blue Dog Inc. is a leading manufacturer in the high-end sunglasses industry.
Create a strategy to revamp the customer service center and get the company back on track.
Driving Up Profits with Loyalty (or Driving Down?) The Butterfly Café is located in downtown San Francisco and offers specialty coffee, teas.
Searching for Employee Loyalty You are the CEO of Razz, a start-up web-based search company, which is planning to compete directly with Google.
Customer Relationship Management Strategies On average, it costs an organization six times more to sell to a new customer than to sell to an existing customer.
Finding Shelf Space at Walmart Walmart’s business strategy of being a low-cost provider by managing its supply chain down to the minutia has paid off greatly.
People are motivated by powerful emotional forces, and work provides an opportunity for the expression of both ___________ and pleasure-seeking drives.
JetBlue on YouTube JetBlue took an unusual and interesting CRM approach by using YouTube to apologize to its customers.
Considering the guidelines for employers under the Occupational Safety and Health Act of 1970, what do you feel will be important to include and why?
Gaining Business Intelligence from Strategic Initiatives You are a new employee in the customer service department at Premier One, a large office supply.
How will customer relationships be different in a virtual world? What is your strategy for managing customer relationships in this new virtual environment?
A brief summary of how an organization's culture can influence the creation of ethical and potentially unethical policies and practices
Searching Telephone Calls Imagine being able to search a database of customer phone calls to find specific requests or to be able to sort through digital.
Sharptooth Incorporated Stephen Kern is the founder and CEO of Sharptooth, a small business that buys and sells comic strips.