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1 identify methods for determining client expectations2 identify methods for clarifying values and determining
1 what are some written sources of client expectations2 what is an example of a corporate value 6 what does it mean to
1 describe standards and procedures for dealing with problems2 describe the advantages of dealing with difficult issues
1 describe the advantages of using project milestones2 describe the advantages of including the client in celebrations
milestone celebrationsconsider a workplace with which you are familiar if it utilizes milestone celebrations to mark
the exercises in this section are designed to promote exchange of information among students in the classroom or in an
1 locate and analyze information online related to managing client relationships2 locate download and analyze a project
1 describe emotional intelligence2 describe personality types and tools used to describe them3 describe the
1 what is emotional intelligence2 what do the letters intj stand for in a myers-briggs personality profile3 how does
internalize your learning experience by preparing to discuss the followingidentify which leadership style you think is
internalize your learning experience by preparing to discuss the followingif you were managing a functional team that
1 what are two examples of asynchronous communications technologies that you have used2 what is a virtual team3 where
1 identify characteristics and examples of synchronous communication2 identify characteristics and examples of
1 describe a project where differences in culture affected communications negotiations or decision making2 describe the
internalize your learning experience by preparing to discuss the followingdescribe a team project with which you are
1 describe how project culture is developed and enforced2 describe how differences in culture between stakeholders can
internalize your learning experience by preparing to discuss the followingconsider someone you met recently and whom
1 describe the value of trust and how it relates to contracts and complex projects2 identify four types of trust3
1 identity types of teams2 describe the humm method of measuring project performance3 describe the importance of
1 how can a manager create trust2 what are three main meeting types and what are their characteristics3 how do
describe two situations that involve delegating work to other people the first is a positive example that worked well
1 choose a project with which you are familiar that does not have a good elevator story attempt to create one and
describe a project with which you are familiar that resulted in a dissatisfied client the project can be personal or
1 consider the newer synchronous and asynchronous communications technologies with which you are familiar describe how
from the list of available templates in your word processing or spreadsheet software choose a template and describe it