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1 what are the order winning criteria for this organisation where does the company sit in schmenners service-process matrix and can you detect the
1 look at the above table and list the interesting gaps which you observe in the scripts between consumer and service provideranswer1 the starting
is the focused factory concept described by skinner applicable in the service sectoranswer yes think of schmenners service-process matrix and the
1 porter 1996 attempts to resolve the issue of skinners quandary with trade-offs by introducing the concept of a productivity boundary and operating
1 explain the quandary experienced by skinner 19691974 and his advocacy of a focused factoryanswer skinner argued that the trade-off concept is based
1 what does the operations function contribute to the business answer the answer must be that the operations function whether it be to manufacture
1 list the following 10 attributes in the order you consider them necessary for the role of operations manager people skills eye-for-detail
ques what do you consider to be the challenges facing operations managers today 1 interfacing with other managerial functions 2 dealing with
1 name three methods of system classification and typical examples answer1 volumevariety2 customer interactionlabour intensity3 bouldings
1 what are an operations managers responsibilities answer they design the operation they plan and control activities by 1 developing an
q are service operations different from manufacturing operations ans the immediate answer is yes however if we categorise operating systems by one
1 are there different types of operations systems ans yes characteristics show that manufacturing companies break down into categories as do
q what is operations management a operations management is the planning organising and control of systems which produce goods and services it is
ques on what basis do you think schmenner 1986 suggests that service managers who see themselves as unique may be left in the dustans schmenner 1986
yanni and joanna require some investment advice joanna has sold 660000 worth of woolworths limited wow shares that she inherited late previous
1 reflecting on mcgroddys comments - what are the implications for the operations manageranswer the point to note here is that organisations resist
1 having considered the changes in agriculture and manufacturing sectors in the industrial era speculate what might happen to the service sector in
john kamangu manager of a nairobi city branch office of the state department of motor vehicles attempted to do an analysis of the drivers license
ques how can we make comparisons between the cost of a product in two different periods if salaries and cost of living may have changedans the
ques what do you think happened to the quality variety availability or cost of agricultural or manufactured products - or the level of competitionans
approaches to developing an operations strategyapproaches to developing an operations strategy specifically in service organisations 1 the
operation strategy in organisations1 there are three schools of thought in strategic thinking rationalist evolutionist and some combination of
edict - types of managerial tacticmanagers use an edict to direct change the change is released as an order and the expected behaviour and
persuasion - types of managerial tacticthe manager assigns the development of ideas to experts possibly external consultants or internal technical