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variations in customer contact - the service process matrixthe classification schemes so far discussed are one-dimensional and do not adequately
examples of variations - operations functionvolume
mass production and continuous flow manufacturing continuous systems lie at the other extreme where demand for a single product is sufficiently
batch operations - operations functionbatch systems form an intermediate category and are the most common here many different products are produced
job shop organisation - operations functionjob shop systems generate special products or services to customer specification with little likelihood
project organisation - operations functionthe project system is a special category at the low-volume end of the spectrum this entails the execution
assemble to order - types of operations systemsthis is an intermediate category where varied products are quickly put together from stocks of
make to order - operations systemsin this case manufacture of the product does not commence until an order has been placed by the customer in the
1 consider an economy in which george and harriet consume only ale and bread georgeiacutes utility function isug agbg 1where ag and bg are his
types of operations systems - variations in demandmake-to-order versus make-for-stock particularly in production systems a key decision must be
sub optimisation - operations functionanother important issue raised by the systems approach is that of sub-optimisation this is of considerable
interdependent sub-systems a striking feature of complex open systems is that each comprises a set of highly interdependent sub-systems for instance
system complexity - boulding taxonomy to obtain an insight into the nature of the system with which the operations manager is dealing consider the
systems approach - operations functionin parallel with the development of management science and also largely stemming from the wartime
major operations management processes processes
elements of operations management1 planning this is the setting of appropriate courses of action to achieve the systems objectives 2
management as a processmuch has been written of management as a process of getting things done through people but the seminal work was that of the
sectors of the economy - manufacturing and service operationsany operations system if examined in sufficient detail will be found to be unique
transformation processes - operation functionhere are examples of transforming processes information processing organisations which handle
tom owns an independent bookstore located in philadelphia tom has to decide on the best order quantity for a new self-help book that is to be
role of operation manager in an organisationthe challenge for operations managers would appear to be complex in manufacturing business drivers will
post industrial society - operations functionin the post -industrial society industrial production has become so efficient that the average worker
top gun records and various movie studios have decided to sign a revenue-sharing contract for dvds every dvd costs the studio 2 to make the
industrial society - operations functionin the industrial society estimated during the period of growth of industrialisation roughly 1820-1920
a movie studio sells the latest movie on dvd to blockbuster at 10 per dvd the marginal production cost for the movie studio is 1 per