Six Sigma Quality Control Program for operational excellence

Question

Define the Six Sigma Quality Control Program for promoting operational excellence.

Answer 1

Six Sigma Quality Control:

Six Sigma quality control consists of a disciplined, statistics-based system aimed at generating not more than 3.4 defects per million iterations only for any business process – from manufacturing to consumer transactions. The Six Sigma procedure of define, measure, analyze, improve, and control (DMAIC) is an improvement system for existing processes falling below specification and requiring incremental improvement. The Six Sigma procedure of define, measure, analyze, design, and verify (DMADV) is an improvement system that is used to develop new processes or products at Six Sigma quality stages. Both Six Sigma procedures are executed by workers who have earned Six Sigma “black belts” and Six Sigma “green belts” and are overseen by workers who have finished Six Sigma i.e. “master black belt” training. There statistical thinking underlying Six Sigma is based upon the following three standards: all work is a procedure, all procedures have variability, and all procedures make data that describes variability. Six Sigma’s DMAIC procedure is a mainly fine vehicle for enhancing performance when there are extensive variations in how well an activity is performed. A problem tailor-made for Six Sigma arises in the insurance industry, where it is general for top agents to outsell poor agents by a factor of 10 to 1.

Whirlpool’s Use of Six Sigma to endorse Operating Excellence, explains Whirlpool’s use of Six Sigma in its appliance business.