Role of Information Systems - Learning Organization Behavior

The role of Information System in the organization as primarily serving organizational memory, in my view, IS can serve the other three processes (knowledge acquisition, information distribution, and information interpretation) as well. One instance of use of IS in knowledge acquisition is that of market research and competitive intelligence systems. At the level of planning, scenario planning tools can be used for generating the possible futures. Similarly, use of groupware tools, intranets, E-mail, and bulletin boards can facilitate the processes of information distribution and information interpretation. The archives of these communications can provide the elements of the organizational memory. Organizational memory needs to be continuously updated and refreshed.

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