Projecting a positive image of you to the caller
What are the issues which share to projecting a positive image of you to the caller?
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In the telemarketing firm it is serious which you know how to make use of your voice and decide your words to project a positive image while taking or placing a call. issues that impact image over the telephone are illustrated below:
Voice tone Voice quality Pitch of the tone Rate of speech Manner Body language Use of proper words
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