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Explain Customer-Driven Management

Customer-Driven Management: Any organization should develop and sustain a base of loyal clients or customers, and a customer-driven organization identifies customer service and product quality as foundations of the competitive advantage.

The customer service is a core ingredient of net quality operations, and it comprises concerns for both internal and external customers.

Nowadays, operations management is progressively more viewed in a strategic perspective, and with close attention to the demands of quality, productivity, and competitive benefit.

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