In the article, DeMarie, S.M. and B.W. Keats, “Deregulation, Reengineering, and Cultural Transformation at Arizona Public Service Company”, Organizational Dynamics 23 no.3 (Winter 1995): 70-76.
1. What environmental forces were affecting APS?
2. In what ways did they motivate change?
3. What were the three critical areas of change in APS’s change strategy? Describe how each was approached.
What business objectives and measures of success does/should APS use?