Approaches of Knowledge Management - Organization Behavior

Knowledge management as acquiring and storing information: treating knowledge as a tangible asset, this approach to KM mainly employs technology, specifically information technology, to acquire and store information to be drawn upon by management decision makers and other to make products or deliver service to customers. Of the organizations that respond to surveys that they have a specific KM program in place (estimated to be over one-third and growing), the great majority mention programs such as:

I. Establishing repository databases and retrieval systems,

II. Gathering information from customers,

III. Creating and maintaining employee talent and skill profiles, and

IV. Creating and maintaining virtual or physical platforms for sharing and disseminating information.


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