Problem 1. What are some reasons why project scheduling is not done well?
Problem 2. What is the difference between statistical process control (SPC) and statistical quality control (SQC)?
Problem 3. What are the underlying assumptions of minimum-cost scheduling? Are they equally realistic?
Problem 4. What is the difference between the concepts of design quality and conformance quality?
Problem 5. Describe the three main services provided by a hospital staff. Provide some examples.
Problem 6. One of the most important aspects of any quality improvement program is clearly signaling to everyone in the organization that quality is important. How is that emphasized in the textbook?
Problem 7. Identify and describe the application of the scientific method used to evaluate alternative treatment methods and create guidelines for similar clinical situations. Provide examples.
Problem 8. Identify the name given to the flow of work through a hospital. Describe the characteristics of this flow of work.