Discussion: Operational Excellence
Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control.
Conduct your own research and discuss with the group the following:
1. Why is TQM important in organizations?
2. What are key principles of quality management?
3. What is Total Quality Improvement?
4. What is time quality management?
References:
Reid, R.D., and Sanders, N. (2016). Operations management. 6th ed. Wiley. ISBN: 978-1118.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.