Discussion
Conflict management is an important skill for all managers including those in healthcare organizations. A manager must be prepared to resolve conflict with regard to interactions of administrative and clinical staff with patients and interactions between coworkers. Read the article on conflict in healthcare organizations at this link and respond to the following question: Identify at least two ways to manage conflictWhat are two things that you learned from the article that you will be able to apply the next time you have to manage conflict or that you could have used in a conflict situation that you experienced in the past?Why is it important in healthcare organizations to resolve conflict? Reference: Overton, A.R. and Lowry, A.C. (2013). Conflict management: Difficult conversations with difficult people. Clin Colon Rectal Surg. 2013 Dec: 26 (4):259-264.
Responses to Other Students: Respond to at least 2 of your fellow classmates with at least a 100 word reply about their Primary Task Response regarding items you found to be compelling and enlightening.
To help you with your discussion, please consider the following questions:What did you learn from your classmate's posting? What additional questions do you have after reading the posting? What clarification do you need regarding the posting? How would this topic be of value to you in your life or career?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.