Discussion
Review scenario "Starting Your Own Business" in the "Making Business Decisions" section at the end of Ch. 4 of Business Driven Technology.
Thinking about the scenario of starting your own business, including any business technology or otherwise, what business would your start-up be? What three CSFs and KPIs would you use that would help measure success of your business? Be sure that your metrics include CRM and SCM metrics to make the determination. Why are these metrics appropriate and how will they indicate success to you?
Respond to at least three of your peers. In your response, address any thoughts you have on CSFs, KPIs, CRM and SCM metrics.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.