1. What are the characteristics of an effective listener? Are you one? How would you use (or change) your listening habits to develop a climate of trust and openness to improve organizational communication. (Don’t forget about your nonverbal habits and how they impact the process of listening).
2. Briefly discuss the various styles that can be used to handle conflict. Which is your choice and give an example of how you have used that style of conflict management.
3. What are the two-equity based forms of cross-border alliances? Describe each function.