Problem:
Every organization is faced with many training and development needs for its employees. Making sure that the best training and development activities are done requires first conducting a thorough needs assessment. KASO's (knowledge, skills, abilities and other characteristics - e.g., motives, traits, attitudes, personality characteristics) necessary for successful job performance.
Question: Evaluate how your organization determines training and developmental needs by looking at the five ways listed below. Does your organization have an effective process for determining needs? Which ones (listed above) are used and which ones should your organization use better or more effectively?
There are several ways an organization can obtain information on developmental needs:
Requirements - legal, organization
Performance Problems - does employee lack the KSAO to do the job
Business Review - future needs based on changes (technology, customer requirements) or direction for business
Observable Job Skills - through watching others determine KSAO needed for a job
Surveys and Interviews - used to determine gaps in KSAO's between what already exists and what is needed
Response discusses a drafting firm that creates plans for residential housing.