Assignment: SALES PROFITS AND OPERATIONS
ACTION PLAN
MISSION STATEMENT: to provide the freshest high-quality foods and beverage products, served by a fully trained and knowledgeable well taken care of staff producing, outstanding profits for our owners
1) Perfect execution of our company's mission statement and core values
Breakdown
A. Freshest highest quality product insure proper receiving, dating, rotation of the product, proper inventory levels, insure accurate orders for levels as well as prepared product
B. Hire, train and develop a knowledgeable staff that is paid appropriately and given incentives to maintain optimal performance. Conduct regular employee reviews and keep issues of communication open
C. Insure optimal profits by ensuring the best industry pricing making sure that margins are consistent with the industry.
2) Ensuring management and staff adhere to policies, procedures and protol management, staff and shift meetings.
? Breakdown- have employee handbook available
? Have regular staff and mgmt meetings
? Set policies that are not currently enforced, documented.
3) Responsible party is maintaining a clear organized facility
? Use of checklists
? Staff understand equipment
? Staff understands their responsibilities
4) Effective oversight of staf in construction with momt team and how to identify key personnel.
? Regular staff evaluation
? Regular staff pep talks
REGULAR STAFF TRAINING SESSIONS
5) Monitoring the daily+weekly+monthly financial control systems including flash reports, inventories, evaluation, receiving of product, monitoring of invoicing, s.p.m.h+ productivity
A. Update p.o.s, asap
B. Breakdown of reports
C. Accurate reporting of all monitored costs
6) Overall developing and cultivating an environment and culture of high energy and guest first oriented attitude that motivates and promotes teamwork.
A. Management leads
B. Staff accolades
C. Energy is contagious!
7) Ability of personel to evaluate, organiza and prioritize activities and responsibilities, including labour management, employee relations and continually focusing on staff on three key business initiatives
8) Store action plan is broken down as follows.
A. Defining issues + opportunities
B. Outline
C. Term
D. Implement
E. Evaluate
F. Follow up
G. Accountability
H. Teamwork
I. Follow up
STATE OF THE CAFÉ BREAKDOWN
In order to continue to move the café forward, we must, as soon as possible hire up to 10 people to work in the café. The positions that we will be hiring to include but not limited to,
1. Cashiers/ order takers (3-6)
2. Courtside servers (2-3)
3. Prep/production person (1)
I will immediately flood all available hiring hot spots and will follow up with you regarding the hiring process.
? Training- initially, i will train all new hires. Do we have an employee handbook? Trading will encompass learning all aspects of the café from learning menu description. Pricing. Presentation and various customer related functions. I am putting together an outline as to how a new hire is brought aboard into the café.
MARKETING it is essential that we establish set operating hour in the café. So the following needs to be discussed. Open weekdays? Open weeknights? What labor investment are we willing to make in order to achieve set goals?
? Two's company three free! Purchase any two lunches at regular price and the 3rd person eats for free!
? Guaranteed quick lunch
-your lunch is ready in 10 minutes or less or its free!
-add a medium soft drink to any lunch entry for 1.50n regularly, 3.25 ins plus free refills!
-lunch punch card - buy 5 lunch entrees at regular price get the 6th one free
Marketing continuous
? During operating hours we will intensify our marketing efforts with oneone online orderpartners door dash + grubhub. We will be offering online promos/discounts if will decrease our profit shares for better and positioning
? Upon the soft drink machine being functional, we will add a chips/beverage combo plan to all orders price tbd
? My courtside service plan is going to rollout for the first week of december tournament. There will be an employee incentive plan rolled out at the same services courtside service will be offered consistently, incentive program tbd. Courtside services + table services is an essential element to sales growth.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Attachment:- Action-Plan.rar