Question 1: Write a detailed note on Analyzing Customer Defections.
Question 2: Describe the role of service in building relationship.
Question 3: Write a note on Measurement of Service.
Question 4: How to monitor customer satisfaction? What is its significance?
Question 5: Write a detailed note on Customer Satisfaction.
Question 6: Describe the segmentation process for a new generation bank.
Question 7: Write a detailed note on the Segmentation of service.
Question 8: How do you analyze the customer defections?
Question 9: What is the significance of customer defection analysis?
Question 10: Write a detailed note on the Sustaining customer relationships.