I need assistance with a paper that includes a description of the improved process and a "To Be" flow chart. Determine what items need to be measured to substantiate the improved process, the data required to measure improvement, and the upper and lower control limits. Select the best total quality tool to ensure continuous monitoring so that the process is in control. Present your data using your selected total quality tool. I work for Bell South or Cingular Wireless.
Do you have any suggestions for me?