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Start with identifying what protocols are causing the

Consider the following scenario:

Jason from the designer group submitted a ticket with your companies IT Help Desk stating that he could no longer access the Internet. Whenever he types a website name into his web browser, he gets an error stating that the name can't be resolved. The helpdesk is asking for your help in troubleshooting the issue.

Prepare a 2-page memo to the helpdesk. Include:

Start with identifying what protocol(s) are causing the problem.
What standard TCP/IP protocol is responsible for telling a computer what addresses and servers it should use to connect to the network?
What application protocol maps TCP/IP addresses to names?
Be sure to cover your solution recommendation, including protocol maps and TCP/IP addresses.
Do you think that the problem is on the user end or somewhere else? How would you determine that?
Conclude with evidence to back up your recommendation and why you recommended what you did.

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