Question 1:
a) Discuss critically on :
i) barriers to communication within an organisation.
ii) ways to overcome these barriers.
(b) State
i) the principles and
ii) benefits of effective communication in an organisation.
Question 2:
Discuss critically the main forms of organisational communication.
Question 3:
i) Explain the importance of oral communication.
ii) Discuss effective techniques used in speaking and listening.
Question 4:
i) Define organisational communication.
ii) Explain the importance of feedback to Interpersonal communication
iii) Discuss the different approaches to conflict.