Question 1:
a) Describe why listening is an important skill for managers.
b) Illustrate how positive body language may persuade your interviewer that you are a suitable candidate for a job.
Question 2:
You are heading the Communication team in your organization. You intend to train the staff about making effective presentations. Discuss the key issues you will address to ensure that your subordinates understand the factors to consider in order to make an effective presentation.