Problem 1. Choose two products or services you recently purchased. Describe those products and services in terms of their functions and attributes. What written specifications and standards might operations use to define each product or service?
Problem 2. Read case study "The Culture of Quality at Arnold Palmer Hospital" on page 231. You are a quality manager for a community hospital and the leader of your hospital has asked you to benchmark Arnold Palmer Hospital. How would you do it?
Problem 3. Identify and describe the three process regions from process-chain-network (PCN) analysis.
Problem 4. Describe how ISO 9000 has evolved in the past several years. What are the eight quality management principles the standard enhance?
Each question must be at least 200 to 300 words with references and the book that I am using is Operations Management by Jay Heizer & Barry Render.