Question 1: Describe a situation in a company that requires a complex decision.
Question 2: List the decision-making steps in the example and chart them in a flow chart in Word.
Question 3: Was this a programmed or a non-programmed decision? Why?
Question 4: Which level of the organization led the decision-making process (top, mid-level or supervisory level)?
Question 5: What level of risk and conditions of uncertainty existed in the situation you describe?