Case Study:
1. Consider a recent interaction you had at work . Provide a summary of the interaction, then respond to the following questions:
a) Provide a summary of the interaction
b) Did the sender express the message clearly?
c) Use the appropriate medium?
d) Listen and respond to questions and comments?
e) What was the outcome?
f) If you could replay the interaction, what would you do differently?
g) What are ways you feel you could improve your communication skills?
2. Electronic Communication
In today's highly technologic world, communicating electronically offers several efficiencies and convenience.It also creates a need for caution, especially when using e-mail.Discuss the following:
a) What are some modes of electronic communication (At least 5 including social media)?
b) What are the advantages of using electronic communication?
c) What are the disadvantages and pitfalls of using electronic communication?
d) What are some recommendations you have for healthcare leaders when communicating electronically?
Assignment Guidelines
· Respond to these questions in a word document.
· Your responses should be at least one page, double-spaced, with Times New Roman 12 pt. font.
· Use APA style writing when crafting your response.
3. Conflict Resolution in the Workplace
In a large hospital in California, a young woman, Xante, was hired as a Registered Nurse (RN), and was placed in a Task Force of seven other Registered Nurses, including a nurse named George. Xante had worked there for about a month when she and her fellow co-workers went for happy-hour after work. Everybody had a great time and had consumed a fair amount of alcohol. When everybody was leaving the bar to head home, George, who had been secretly attracted to Xante since she started working there, hailed a cab and offered to share the ride with Xante. Xante accepted the offer. Once she was inside the cab, George then suddenly made an aggressive sexual advance toward her. Horrified, Xante pushed him away and told him to get out of the cab. Mortified, George got out of the cab.
The next day, Xante came to work with some apprehension. How would she deal with George? Would the cab incident affect her job? Although George did not supervise her, would he try to get her fired? George immediately went to her office and apologized for his extremely inappropriate behavior in the cab. Relieved at his apology, Xante decided not to pursue the matter through any formal channels in the office. She figured that since George apologized, there was no need to dwell on the incident. After all, Xante was a new employee, still in the process of learning the office politics and proving herself as being a competent Registered Nurse. She did not want to rock the boat or bring negative attention to herself.
Everything would have been okay if George had stopped at just one sincerely expressed apology. However, whenever he found himself alone with Xante, George apologized again. And again. He said he was sorry about the incident at every opportunity he had for three months. This constant apology was awkward and annoying to Xante. Ironically, by George apologizing continuously for his unwanted attention in the cab, he was foisting another form of unwanted attention upon Xante. When he first started apologizing, Xante told him that "it was okay". After three months of many apologies, she reached a point where she asked him to stop apologizing, to no avail. Frustrated, she confided in a few co-workers about her unusual dilemma. Consequently, these co-workers lost respect for George.
Although the cab incident was not common knowledge in the office, George sensed that others knew about it by the way they interacted with him. The incident became the office "elephant" that the employees "in the know" saw, but didn't explicitly acknowledge. Meanwhile, Xante was tired of hearing George apologize and her feelings of discomfort increased. So when another Registered Nurse position opened up in another department of the hospital, she applied for the job. She will no longer have George bothering her anymore; but she was unhappy with her decision to leave her department as she realized that she really enjoyed her job. She began to regret her decision to avoid the conflict with George by moving to the new job. You the manager of the department heard about this situation and need to address it.
· Provide a summary of the scenario
· As the manager for that department, discuss what conflict management strategies discussed in Chapter 12 you would use to evaluate the situation, and resolve the conflict.
Assignment Guidelines
· Respond in a word document.
· Your answer must be of at least 1 to 2 pages, double-spaced, with Times New Roman 12 point font.
· Use APA style writing when crafting your response.