Assignment: Key Quality Dimensions
In "Competing on the Eight Dimensions of Quality," in the Harvard Business Review from November-December 1987, David A. Garvin proposes the following eight critical dimensions of quality:
Performance
Features
Reliability
Conformity
Durability
Serviceability
Aesthetics
Perception
Using the project you selected, describe in 1-2 sentences how you would define the output of your project in terms of each of the 8 dimensions (1-2 sentences for each dimension).
For my Project I would like to conduct my project on the Patient Care Section Bureau of HIV/AIDS, Division of Disease Control North Carolina Department of Health.
Write 2 more paragraphs that are an introduction and conclusion to this topic.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.