Problem: As part of a business e-chart group you have recently joined to advance your skills and increase your business contacts and savvy for the future, the topic comes up about how nonverbal communications can affect business relationships, and ultimately, business outcomes. Describe an experience in which you have had where non-verbal (or non-verbal combined with verbal) communications impacted a business relationship and business results in a specific way. This may be a positive or a negative example or an example in which a turnaround took place .